B2B Brands Trust ICON For High-Value
Inside Sales & Account Management Interactions

ICON provides multilingual teams (average of 5+ seats) to support
its clients’ customers and partners across the globe in their native languages.

B2B INSIDE SALES

Outsourcing specialists design bespoke inside sales journeys and commit to interactions that target, convert, onboard, develop and retain B2B customers. ICON’s end-to-end monitoring accurately measures every touchpoint to ensure continuous improvement and return on investment.

B2B ACCOUNT MANAGEMENT

ICON’s strategic account management focuses on developing relationships and building long-term, mutually beneficial partnerships with key customers for clients. An ICON team helps brands adapt to market forces and provide insights into what their customers desire and require for success.

B2B CUSTOMER EXPERIENCE

ICON’s CX success strategies centre around the needs and preferences of B2B customers, paying careful attention to those interactions that are opportunities to delight customers. These interactions include marketing support, sales, implementation, renewal, support, in-product experience, and more.

2018-ecccsa-gold-award-icon-technology
2019-absl-diamonds-icon-bpo-award-customer-initiative
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ecccsa20-highly-commended

Software-As-
A-Service

Travel &
Tourism

Fleet &
Automotive

Telecomm-
unication

Online Food
Delivery

Technology Hardware

Our Experience Extends
Across Key Sectors
With Global Brands

Native-Level Multilingual
Communication For Nuanced
And More Rewarding Interactions

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Our 18 Years
Of Experience